Returns/Exchanges
Returns/Exchanges
We want you to be 100% happy with your order at Seventy-Two. If you experience any issues with your order, we'll do our best to fix it and make it right!
Returns/Refunds
We'd love for you love your order, but if you experience any issues, we will gladly accept unworn, unwashed or defective merchandise for free returns or exchanges within 7 days from delivery.
To be eligible for a return, your item must be unworn/unused and in the same condition that you received it. If any part of your order arrives damaged, please email seventytwothreads@gmail.com with a photo of the damaged items, and we will assist you with your inquiry. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. We incur a $5 handling fee on all refunds.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days. *Return postage must be paid for by the customer.*
Exchanges
We replace items if they are defective or damaged and only if that item is still in stock. Customer is responsible for return and shipping postage if wanting to exchange for a different item based on preference.
Insufficient Address
If the customer provides an insufficient address and/or the product fails to deliver based on the mistake of the customer & is sent back to Seventy-Two Threads, the customer is responsible and will be billed an invoice to ship out their package to the correct address.
Lost or Stolen
Seventy-Two Threads is not responsible for any lost or stolen packages. Once we drop off packages, it is in the hands and responsibility of USPS.